This policy applies to online dietitian consultations booked and paid for through Edel Dietitian. It forms part of the Clinical Consent and Terms of Service .
Booking and payment
- Consultations must be paid for in advance unless otherwise agreed.
- An appointment is confirmed only after payment has completed successfully.
- The confirmation will be sent to the email address supplied during booking.
- Customers are responsible for checking that their contact details and displayed appointment timezone are correct.
Cancellation and rescheduling
- Customers may cancel and receive a full refund by providing at least 24 hours’ notice.
- Cancellations made with less than 24 hours’ notice are non-refundable.
- Customers may reschedule without charge by providing at least 24 hours’ notice, subject to appointment availability.
- Rescheduling requests made with less than 24 hours’ notice will not be accepted except at Edel Dietitian’s discretion in exceptional circumstances.
- When an appointment is rescheduled, the existing payment is transferred to the replacement appointment and no refund is generated.
- Missed appointments are treated as no-shows and are non-refundable.
- Exceptional circumstances, including illness, may be considered at Edel Dietitian’s discretion.
- Requests should be sent to edel@edeldietitian.com .
If Edel Dietitian cancels
In the unlikely event that Edel Dietitian needs to cancel an appointment, the customer may choose a full refund or reschedule without additional charge.
Refunds
- Approved refunds are returned to the original payment method.
- Refunds are normally requested promptly but may take 5–10 business days to appear, depending on the payment provider and the customer’s bank.
- Refunds do not apply to completed consultations, late cancellations or no-shows unless otherwise agreed by Edel Dietitian.
Nothing in this policy affects any statutory rights you may have under applicable consumer law.
Clinical and technical expectations
- Online consultations require a suitable internet connection and a private environment.
- Customers should complete any requested information before the consultation.
- This service is not an emergency service. Customers requiring urgent medical assistance should contact the appropriate emergency or medical service.